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Does location affect your customer services recruitment?

Written by Kimberley Startup | March 21, 2013 | 0 Comments
Happy-Business-GroupWhen it comes to pay, salaries vary widely depending on experience, your reputation within the industry and the type of business you operate in, but what about location?
Whilst there are obvious differences in the cost of living dependent on where we reside, are wages actually influenced by this in various cities and towns?
We decided to look into all the customer service roles we’ve advertised over the last 12 months to see if location really does affect your recruitment and how much, exactly, you should be paying.
Historically, in certain areas where the cost of living is high, wages are typically higher. But according to webrecruit’s latest study, the more junior the customer services position, such as an advisor, location has not been taken into account, and rather the salary reflects the UK average.
Perhaps these roles are higher in demand in large cities like London and that’s why their salaries are less competitive? Which then opens up a completely new debate – if higher living costs are not reflected in higher earnings, are companies still able to attract and retain star employees?
To help you get a head start on your customer services recruitment, here are some of the findings from the study. (To access the full salary report, please download at the bottom of the page).
Customer service salary checker from Webrecruit
Are you looking to hire a customer service professional but unsure how much to pay?
Our salary checker will help you find the average UK salary for your customer service roles to help you evaluate, how much, exactly, you should be paying. Access your copy by clicking on the button below.

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