Written by Holly Watson | January 17, 2017
With a huge range of software available on the market, choosing an applicant tracking system can be tough.
The process of getting internal buy-in, researching potential systems and selecting your supplier can take months. That’s why it’s important that you make the right decision for your business.
But what happens if you start to doubt your choice when you begin using your new ATS?
Firstly, don’t panic; all new systems can take a while to get used to and you need to allow for an adjustment period.
However, if more time is passing by and you feel like you might have made the wrong decision, it’s worth looking out for the following signs:
1. You’ve received little (or no) support from your supplier
If you find that your emails and voicemails are being ignored by your supplier, this is a big red flag, particularly if you’re in need of support or have a system issue.
Check your contract; there should be defined SLAs and timescales in place for support response times. This might vary according to the level of ATS you’ve signed up for but if you find that your supplier is continuously breaching the terms that you’ve agreed to, you should raise it as a priority issue.
2. You’re not using the majority of the functionality within the system
With so many ATS providers offering a range of impressive, fancy functionality, it can be tempting to stretch your budget. However, you might find yourself in the position where you’re not using the majority of the features that come with your ATS.
Don’t fall into the trap of paying for functionality that you don’t need. We’d recommend either utilising all the features available within the system (ask your supplier for extra training if you’re unsure of how to use them) or searching for a more cost-effective alternative which contains all the core functionality you require.
When looking for an ATS on a budget, it’s really important to keep your requirements at the forefront of your mind and find a system that can do the job for the most competitive price.
3. Your team can’t use it
Usability is crucial when it comes to choosing an ATS; if you have a team who are going to be using the system every day, you need to make sure that they are comfortable and confident with it.
So what happens when your team just can’t get the hang of using your new ATS?
Firstly, you need to establish whether it’s a usability or training issue. If the system has a clear and simple interface but your team have never been shown how to use it properly, it sounds like it might be a training problem. This can be easily rectified by arranging some extra training with your supplier.
However, if the system is confusing and has clear flaws in terms of usability, it’s worth re-considering your choice of software.
Tip: When selecting your ATS, ask a couple of members of your team (ideally with varying levels of technical ability) to sit in on your demos so they can assess the usability of the system.
4. Your candidates hate it
An ATS isn’t just a helpful tool for recruiters and HR teams – it should also help to improve the candidate experience.
Ask your candidates for feedback on your application process; if there’s a common theme of frustration from applicants, you might have chosen the wrong ATS supplier.
To prevent this, make sure that you test the system from the candidate’s perspective when looking at different ATS options. While a system might seem amazing from a back office point of view, if your candidates have a poor experience then you won’t have any applicants to manage.
5. It’s not helping you to achieve your goals
When you first started looking for an ATS, there’s a strong chance that you had a goal in mind that you wanted to achieve, such as reducing your time to hire, streamlining your vacancy requisition process or increasing the efficiency of your team.
These are all ambitious goals which will take time to achieve; you can’t expect instant results. However, if you’re 6-9 months down the line from your ATS implementation and you haven’t seen an improvement in your internal processes or KPIs, it might be time to reassess whether your ATS really was the right choice for you.
Looking to change ATS suppliers? For more information regarding Webrecruit’s applicant tracking system, Fusion, request a brochure or book a quick demo today.