Customer service: Is it the job for you?
If you answered yes to the above questions, then you might want to consider a job in customer service.
From retail, leisure, banking and healthcare to hospitality, recruitment and IT, customer service plays a critical role across many industries. And employers are crying out for individuals with the right attitude & personality who can represent their company & retain their customer base.
So what type of person do you need to be for a customer service job?
We had a look at some of the customer services jobs Webrecruit worked on over the last 12 months to see what the most common qualities employers look out for when hiring.
So let’s see if this is you.
1. Outstanding communication skills
If you can’t communicate well with others, then customer service is not the job for you. Strong communication skills are key to getting a customer service job as you will be dealing with people (in either a B2B or B2C setting) along with their problems.
2. The ability to remain calm under pressure
No matter where you go or what you do, there will always be a customer who is rude & incredibly difficult to deal with. But it’s exactly for this reason that you must be able to remain calm under pressure and not get upset or frustrated.
3. A good telephone manner
You’ll need to know how to work that switchboard and answer the phone in a courteous and professional manner. You’ll need to know how to relate to people over the phone, be patient, and listen.
4. Willingness to go the extra mile
A willingness to do whatever it takes to help solve someone’s problems is undoubtedly one of the most important traits for a job in customer service. Employers want somebody who will look after their customers no matter what, be compassionate and relate to them. After all, the customer always comes first (even if they’re difficult).
5. A team player mentality
Good customer service requires teamwork, and there will be many times when you will call upon one another in a bid to resolve a customer issue. As such, working well with others is paramount to being successful, and if you can’t be a team player, then you would struggle in this job.
6. IT skills
IT literacy is a requirement for most jobs nowadays, and customer service roles are no different. While you will be on the phone for the majority of your time, it’s likely you’ll also be using a computer to record conversations, resolve issues via email, and so on. Therefore, basic computer skills, particularly Word, Outlook and Excel skills, are key.
If you’re looking for a job in customer service, then you want to make sure that you have the qualities and traits listed above. If you tick all the boxes, then you’re definitely set up to work in customer service.
For those looking for higher paid customer service jobs, it’s also likely that you’ll need experience of dealing with the public and knowledge of the business’ industry or products. But if you don’t have this, it doesn’t matter, just start at the bottom and work your way up.
Looking for a job in customer service? Start your job search with Webrecruit here.
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