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Call our team on 01392 829400

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Got some questions? We’ll be happy to help, but please have a look at our FAQs below as you may find the answer there.

Q. How do I apply for a role?

A. Most job adverts have a button on them marked ‘To Apply’. If you click on that you’ll be directed to the application page on our website. Then all you need to do is upload your CV, complete the online application form and you’re done. Once submitted you will receive a confirmation message so you know we’ve received everything.

Q. Why can’t I upload my CV?

A. Very rarely there can be a error in the system that prevents you from uploading your CV. Don’t panic. Just call our Candidate Services team on 01392 829400 and tell them which vacancy you want to apply for, and they’ll walk you through the process. Alternatively, just drop us an email to to find out more.

Q. When should I expect a response?

A. We understand that waiting to hear back is a frustrating part of the process, so we keep in contact with you at each stage. You’ll get a notification email after you’ve applied and we then aim to assess all applications within 5 working days. If you meet the basic criteria for the vacancy we will then send you another email letting you know that we’ve passed your details to the client. If you’re unsuccessful we will update you via email, and if you have any questions you are welcome to contact us to discuss your application.

Q. Can I get feedback regarding my application?

A. Absolutely. If we consider your application to be unsuitable you can contact our Candidate Services Team who will be happy to give you feedback and discuss why your application wasn’t successful.

If your application has gone to the client we allow them 2 to 3 weeks to perform their own recruitment processes after the closing date. If you’re unsuccessful at this stage then our Candidate Services Team will gladly contact the client for feedback on your behalf.

Q. What other ways can you help me to find a job?

A. We know that searching for jobs online can be labour intensive. If you register your CV with us we’ll share some of the load and email you with vacancies that match your skills and requirements. You can also follow us on LinkedIn and Facebook as we regularly post latest vacancies as well as links to helpful resources. Additionally, we can help you spruce up your CV to make sure it’s as strong as possible.

Q. How can I check if a vacancy is still available?

A. If it’s on the website then it’s up for grabs. As soon as a job is filled or passes its expiry date it is automatically removed from our site. You may still find a job listed on external boards but if there is no listing on our site then it’s no longer open for applications.

Q. Can you assist me in gaining a UK work permit?

A. Unfortunately, we are unable to assist with obtaining work permits, but all candidates are welcome to apply. If you require information regarding work permits in the UK, we recommend you have a look at this website first:

Q. Why can I not see a salary on the role?

A. Sometimes, clients choose not to disclose salary information. This can be for a number of reasons. If you see a salary stated as £Competitive, £Excellent or £Negotiable, the client may have decided to withhold this information until interview stage, in which you are able to negotiate or discuss when they contact you.

We hope that this has answered your questions. If you have not found the information you need, please contact our Candidate Services Team on 01392 829400 who will be happy to assist with your queries.